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Where is Doxxbet based?

The registered office of DOXXbet & K-BET, s. r. o. is located at Kálov 356, 01001, Žilina

Is DOXXbet registered or does it have a business license?

DOXXbet & K-BET, s. r. o. is a duly registered company in Slovakia for the operation of betting games on the basis of an individual license granted by the regulatory authority - the Ministry of Finance of the Slovak Republic and governed by the rules in accordance with the provisions of Act No. 30/2019 Coll. on Gambling Games and on Amendments and Additions to Certain Acts.

How can I create a player account?

Simply click on the "Register" icon or download the app available for both Android and iOS devices and use our online application for instant registration. Registration is a simple process and only takes a few minutes. For more detailed information on what you'll need to register and then verify, see the Registration and Verification section included in the Help.

What level of confidentiality is applied to my data?

DOXX assures players that their personal data is processed fairly and lawfully and that it is only collected for certain purposes known to the player and to which the player consents when choosing to use DOXX's services and software system. DOXX complies with the Data Protection Act, other related regulations and legal notices. All of your transactions and account information are strictly confidential to us.

How to use the free bet?

All free bets can be found, after logging in, in your player account in the Promo Code and Free Bets section under the Free Bets tab.

The terms and conditions of the free bet will be displayed when you click on it

DOXXbet Športové tipovanie - FAQ - Zoznam voľných stávok

Use of free bets

First, you need to make a ticket that meets the conditions of a free bet.

DOXXbet Športové tipovanie - FAQ - Dostupná voľná stávka

Then just click on the Freebet in the stake, select the free bet and click on the bet slip.

DOXXbet Športové tipovanie - FAQ - Zvolená voľná stávka
What are the betting limits?

The minimum stake for a bet on a single ticket is €0.50. The maximum win per customer is €150,000 per ticket. The maximum number of events per ticket is 100.

How can I deposit funds into my player account?

The ways to deposit funds into a player's account are as follows:

  • Bank transfer and online bank transfer
  • Credit/Debit Card
  • Paysafecard
  • Mobile payment via VIAMO
  • The code of the winning ticket or credit ticket from the DOXXbet sportbox
  • Internet Wallet - Skrill

When you deposit funds via an online bank transfer, VIAMO, Skrill, Credit/Debit/Paysafecard, or SportBox code from a ticket or credit slip, your money will be available to you in seconds.

How are winnings paid?

Your winnings are automatically paid directly into your player account. You can then request a withdrawal of a certain amount or the total amount from your player account at any time and we will send the money to your bank account that you have registered in your player account under Deposits and withdrawals -> Bank accounts or to the Skrill account from which you have made the deposit. Please note that withdrawals cannot be made in cash. Withdrawals are subject to verification of payment methods prior to withdrawal, where required by gambling legislation.

What proof do I have that a bet has been placed?

Your player account contains a total list of all the bets you have placed. The total betting balance is available in your player account in the Betting History section. Additionally, you can print out all submitted slips.

Is it possible to change a bet that has already been placed?

We give you the amazing opportunity to cancel bets already placed within ten minutes of receiving them, unless the time for accepting bets on an event on the slip has been completed.

What if I have forgotten my username (login) or password?

In this case, use the "Forgot your password?" function. listed on the site in the login window, or contact our Customer Support to help you successfully log in to your player account.

On your page you list the sign-up bonus. What are the conditions for getting it?

New clients can join the bonus promotion and receive a 100% bonus (up to EUR 2,000) on their first deposit if they make their first deposit within 7 days from the date of registration on our website. In order to qualify for the bonus, players need to wager the deposit amount according to the specified conditions click here.

Do you offer something in addition to the sign-up bonus?

In addition to the bonuses, players have the opportunity to participate in various promotions listed in the "BONUSES" section of the menu. In addition, we usually offer competitions for special sporting or non-sporting occasions (World Cups in hockey, football, Olympic Games, Christmas competition, etc.). Last but not least, every player earns points from us by betting in the DOXXbet Club, which can then be exchanged in the DOXXshop for various promotional items, electronics, or Free Bets (Freebets).

How can I contact you?

You can contact us at the following email address: info@doxxbet.sk, by phone +421/911/569909.

Who is a politically exposed person?

A politically exposed person is, in terms of Act No. 297/2008, a natural person who holds a significant public office and who does not have permanent residence in the territory of the Slovak Republic for the period of its exercise and for one year after the end of the exercise of the significant public office. A politically exposed person is understood to be, for example: a member of the legislature, a member of the court of auditors or of the board of the central bank, an ambassador, the head of a central state administration body, a high-ranking member of the armed forces, a member of the governing body, supervisory body or controlling body of a state-owned enterprise or a state-owned commercial company, a member of the statutory body of a political party or a political movement.

How long does it take to verify documents?

Verification of documents for player account registration takes place in the order in which they arrive. If the verification conditions are met, the verification time may be closer to several minutes. If the verification conditions are not met, the process can take up to five working days.

Verification of documents for payment methods takes place in the order in which they arrive and is processed within three working days.

How can I watch sporting events via DOXXbet live stream?

The live stream is available to any player who has wagered at least €2 in the last 14 days.

Live streams can be found on every platform - app, web and mobile version of our website doxxbet.sk. Just click on the Live Matches menu. In the app and the mobile version of the website, you will find the streams in the top section under "Streams". Once you click on it, you will see the current selection of streamed matches. On the desktop version of the website, you need to click on Live Matches and look for the "TV" icon next to the matches. Once clicked, the live stream will start.

How can I use my loyalty points?

Points from the loyalty card can be redeemed for exclusive prizes - high-end electronics, stylish prizes, Atilla Végh merchandise or free bets. Simply log in to your online player account via the computer version of our website doxxbet.sk. If you don't have an online player account, just call customer support on +421 911 569 909 and order from our exclusive prizes.

Is it possible to cancel a submitted ticket?

Yes, it is possible. A ticket can be cancelled within a maximum of 10 minutes from the time the ticket is submitted, as long as there is no live event on the ticket. It is also not possible to cancel a ticket if there is a pre-match bet on the ticket, but within 10 minutes the event has started to play and turned into a live event.

How does early ticket redemption work?

Early ticket redemption is a service that DOXXbet is not obliged to offer, but it is intended for anyone who is worried that a submitted ticket will simply not work out as the sports event you have typed in will not turn out as you expect. Simply place a pre-match or LIVE bet and find the green redemption button visible in the ticket details. If an early redemption is available, the button is highlighted in green and an early redemption can be requested. For more information click HERE.

Why do all payment methods have to be in the player's name only?

Deposits and withdrawals are strictly limited by the legislation on gambling, more precisely by Act 297/2008 Coll. of July 2008 on the Protection against the Legalization of Proceeds from Crime and on the Protection against the Financing of Terrorism (abbreviated AML). The purpose of the AML Act is to prevent criminal activities and unusual business operations. An unusual commercial transaction is also considered to be a transaction where the customer refuses to identify or provide the necessary information to perform verification of payment methods.

Why do you ask for a 5% fee for withdrawing funds from a player's account?

The 5% fee on the amount withdrawn is introduced to prevent abuse of the player account in the manner of a bank account. It refers to cases when a player deposits funds into a player account, does not use them for betting or only a small part of them, and then asks for a withdrawal of the deposited funds. The fee is always withdrawn from the requested amount only after the player agrees and the withdrawn amount is subsequently sent less the amount of the fee.

When are players' payment methods verified?

Under current gambling legislation, we are obliged to verify players' payment methods if:

  • a) the cumulative amount of the player's withdrawals exceeds €2,000
  • b) the player has registered a second bank account for withdrawals and has not requested verification
  • c) the player himself requests verification of his payment methods by sending the relevant documents
  • (d) the player is additionally verified due to the riskiness of the financial transactions
How do virtual sports work?

Virtual sports are graphical representations of real sports. Each sporting event is rated by the odds displayed. Competitors with higher odds have less chance of winning, but can generate higher returns. Competitors with lower odds have a greater chance of winning, but may bring lower returns.

How can I get a promo code/free bet?

The promo code allocating the free bet can be obtained during special promotions on the occasion of major sports tournaments or other competitions held by DOXXbet. The promo code may be published on our website or otherwise delivered to the player. It is not possible to obtain a promo code on request.

Free bets are awarded to players individually and can be earned by participating in various competitions and sweepstakes published on our website or Facebook. The free bet can also be won by DOXXbet on various occasions.

What is the Register of Excluded Persons (RVO)?

The Register of Excluded Persons (RVO) is a public administration information system which registers all natural persons excluded from participation in gambling pursuant to Section 33(2) of Act No. 30/2019 Coll. on Gambling and on Amendments and Additions to Certain Acts, as amended (hereinafter referred to as the "Gambling Act"). The administrator of the Register is the Office for Gambling Regulation, which may delegate the operation of the Register in writing to a legal entity established by a public administration authority. For this purpose, the budgetary organisation DataCentrum, Cintorínska 5, 814 88 Bratislava, ID No: 00151564, has been entrusted with the operation of the RVO.

Administrator of the register: the Office for Gambling Regulation, Križkova 949/9, 811 04 Bratislava - Old Town.

Responsible person: Contact person responsible: tel. +421 2 48 21 18 33; e-mail: rvo@urhh.sk .

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